Customer Service → Remote Executive Assistant

Your inbox and calendar, covered while you sleep.

I'm Moira — five-plus years running customer service for healthcare, insurance, fintech, hospitality, retail, and e-commerce teams, now bringing that same reliability to founders and executives who need a remote EA they can hand real ownership to.

Manila (Base)
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Philippines
New York
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US East Coast
London
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UK / Western Europe
Dubai
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UAE / GCC

I work 9 PM–6 AM Philippine time — built to cover your business hours in the US, Europe, and the Middle East while you're offline.

About

Built on customer service, aimed at executive support

Moira Coleen Karunungan

For over five years I've handled front-line customer service across healthcare, insurance, fintech, hospitality, retail, and e-commerce accounts — the kind of work that trains you to stay calm, read a situation fast, and close the loop without being told twice.

I'm now applying that same discipline to remote Executive Assistant work: helping small and mid-size companies in the US, Europe, and the Middle East run smoother by owning the inbox, the calendar, and the small operational details that otherwise fall through the cracks.

What that means day-to-day: I'm comfortable being the person a busy executive hands things to and trusts they'll get done — correspondence handled in your voice, meetings prepped before you have to ask, and a CRM that's actually kept clean.

5+Years in Customer Service
6Industries Served
3Regions I Support (US / EU / UAE)
Skills

Where CSR experience becomes EA value

From Customer Service

  • Multi-channel support (phone, email, chat)
  • De-escalation & calm-under-pressure communication
  • CRM data entry & pipeline hygiene (Salesforce)
  • SLA & ticket management
  • Cross-team coordination with vendors and clients

For Executive Assistance

  • Inbox triage & calendar management
  • Meeting prep, notes, and follow-ups
  • Travel & schedule coordination across time zones
  • Client and vendor correspondence
  • Light process documentation & task tracking
Tools
Salesforce CRM Microsoft Office Google Workspace Zoom Microsoft Teams Slack Phone & VoIP Systems EHR Systems
Experience

Where I've worked

2025–2026
Associate Customer Support — ISSI Corp
Delivered frontline support for a U.S.-based healthcare and insurance account via phone and Salesforce CRM, processing 60–100 customer payments and claims daily while maintaining documentation compliance.
2025
Customer Support Analyst — Coinbase
Resolved complex billing, access, and transaction issues for a fintech platform, working cross-functionally to improve personal case-resolution performance by 50%.
2024
Customer Service Representative — Safeway
Handled inbound calls for a healthcare account, managing scheduling and account inquiries while logging interactions in Salesforce CRM — contributing to a 5% drop in customer dissatisfaction.
2022–2024
Dedicated Resolutions Specialist — Airbnb
Supported reservations, payments, refunds, and escalations across roughly 50 calls and live chats a day. Earned three role upskills for consistently exceeding quality and productivity goals.
2021–2022
Customer Service Representative — 1-800-Flowers
Resolved order, account, and delivery concerns via phone and email in a fast-paced retail environment.
Education
Computerized Accountancy (Undergraduate)
Imus Computer College

Let's talk about your workload

Open to remote Executive Assistant roles with small and mid-size teams in the US, Europe, and the Middle East. Reach out and I'll get back to you within a day.